Terms & Conditions - Mind Waves

Onsite Lessons

Registration and Fees

Registration must be completed by all new students with a one-off registration fee of AED100.
All fees are inclusive of 5% Value Added Tax (VAT).
All fees are non-refundable. Refunds will not be given under any circumstances.
Books, examination fees, transportation fees, concert fees, transfer fees, accessories and instruments etc. are not included in the package price.
Fees can be paid by cash, card, bank transfer or online
Promotions offered by Mind Waves cannot be adjusted against previously purchased packages.
Promotion cannot be used in conjunction with any other promotion.
Students must commit to promotional package terms and conditions. If the student cannot commit to the terms and conditions, the promotional package is subject to Conversion terms and conditions.

Schedule

Lesson timing allocation is subject to availability.
Lessons will be booked at regular time slots, each week, for the duration of the package. For lesson time slot changes, submit a request to the Front Desk, a minimum of one (1) week before the request schedule change. If the time slot is available, it will be provided.
All Dance classes have a maximum capacity for health, safety and quality reasons. A student must select a class based on availability.
Without a fixed lesson schedule, students may not be permitted to participate since the student had no prior booking and the class is at maximum capacity.
If a student wishes to take an online lesson instead of a schedule face-to-face lesson, the student must inform and confirm with the Front Desk.

Fee compensation & Return / Refund policy

Compensation in classes or course fees is applicable only when two or more consecutive classes are missed.
Please note that no compensatory classes or fee deductions would be made if a child misses one class or randomly numerous classes. Missed classes MUST be consecutive and informed by email in advance.
Compensation will not be provided for government declared holidays.
Compensation is NOT applicable for transportation fees.
If any student is unable to attend two or more consecutive classes, an official email has to be sent in advance to contact@themindwaves.com with student’s full name, course name and batch timing.
Once a confirmation email is sent from Mind Waves, the fees for the missed classes can be compensated in the following month fees.
A make-up lesson will be provided at the availability of any teacher’s schedule. The teacher may differ from the regular teacher; the make-up lesson must be booked at the time of cancellation.
Make -up lessons cannot be rescheduled again.
If a lesson is cancelled by Mind Waves due to any circumstances or teacher absence, a make-up lesson will be offered within the package period.
Make-up lessons cannot be carried forward beyond the package expiry, in any circumstances.

Renewals

We follow a monthly payment system and the fee amount is not subject to the class count. Fee payments must be paid on or before 5th of every month in advance for that particular month. In case of any delay, the management reserves the right to suspend the lessons immediately.
If the student joins before 15th of a month, full month fee is applicable. In the event of taking admission after 15th of a month, the student should remit the fee of the current month on a prorata basis along with the next month fee.

Transfers and Conversions

Packages can be transferred to first-degree relatives only.
All fees are inclusive of 5% Value Added Tax (VAT).
Transfer requests can be submitted for change of subject, lesson duration, lesson frequency and transfer to another student or location.
A minimum of three (3) remaining lessons must be available in the package to submit a request for transfer. All transfers are subject to Mind Waves approval based on schedule availability.
Transfers, if approved, can only be granted one (1) time per active package.
Partial package transfers are not permitted. The student must transfer the entire package.
The conversion of package fees to products is not permitted.
If a student wants to convert package duration or package frequency, the existing package balance will be converted into cash and reflected against the new package price. Any positive balance will be credited to the student’s account. Any negative balance must be paid by the student.
Conversion of exam fees, admin fees or concert fees to services or products is not permitted.

Institute Policies

All communications for scheduling and re-scheduling, making payments, absences etc. must be done with the Front Desk.
Mind Waves will not be held responsible if communication is made directly with teachers.
Mind Waves will be closed as per KHDA and government announcements which are subject to change. Classes will operate as normal during school half-term holidays.
Mind Waves reserve the right to change the schedule, teacher and branch at any necessary time. The student will be offered a new schedule; be re-assigned to a new teacher or branch; or offered to freeze until a teacher is available again. Refunds are not given under any circumstances.

Institute Code of Conduct

Mind Waves Code of Conduct and Studio Policies must be adhered to at all times.
Students must arrive at five (5) minutes before the lesson starts (face-to-face and online). If the student is late and to prevent disruption to the next student, the teacher cannot extend a lesson beyond the scheduled end time.
Parents/guardians must be inside the institute or within institute premises, five (5) minutes before the class end time, to ensure the student’s safety if they are not using Mind Waves transportation facility.
Students are responsible to bring their required books to the lesson and to practice at home as required. Failure to practice or bring the necessary books may impact on the students’ progress.
Students must wear an appropriate uniform to class.
Parents are not permitted in the studios/ classroom while the class is ongoing.
Parents may speak to the respective admins/branch supervisors/ operations in charge to convey a suggestion, feedback or complaint. You are requested to avoid direct communication regarding curriculum or classes with the instructors.
We will not be able to entertain a student if he/she is aggressive, inconsolably crying, and troublesome and/or disturbs other students.
Students who avail institute transportation, if the designated person to pick up the child from drop off point is not present or/and is not reachable over the registered contact numbers, the student will be dropped back safely to the institute. In such cases, the parent/ guardian should pick the child from the institute.

Dress code

All Mind Waves students must wear the Mind Waves T-shirt which is a part of the uniform they are expected to follow.
For every paid registration Mind waves will provide one free T-shirt. For any extra T-shirts, you may purchase from us at AED 50 per T-shirt.

Data Protection

Online lessons are automatically recorded for the safety and security of students and quality of lessons.
Online lessons recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.
Mind Waves may take photos and videos during lessons and performances to be used for training, marketing, social media and other publications as required.
Mind Waves hold information about its customers, to enable Mind Waves to carry out its business. This information includes customer contact details and student record information. Mind Waves will not disclose any information to any third party.

Governing Law and Venue

This Agreement shall be governed by the laws of the State of United Arab Emirates, without respect to its conflict of laws principles. Any claim or dispute between you and Mind waves that arises in whole or in part from the Website shall be decided exclusively by a court of competent jurisdiction located in Dubai, United Arab Emirates. You agree that: (a) the Website shall be deemed solely based in UAE; and (b) the Mind Waves Website shall be deemed a passive website that does not give rise to personal jurisdiction over Mind waves, either specific or general, in jurisdictions other than UAE.

Ability to Accept Terms of Service

You affirm that you are at least eighteen (18) years of age, and are fully able and competent to enter into this Agreement, conditions, obligations, affirmations and representations set forth in this Agreement, and to abide by and comply with this Agreement.

General

Mind Waves reserve the right to amend this Agreement at any time and without notice, and it is your responsibility to review this Agreement for any changes. Your use of the Website following any amendment of this Agreement will signify your assent to and acceptance of its revised terms.

Questions

If you have any questions or comments regarding this Agreement or the Website, feel free to contact us on contact@themindwaves.com

Online Lessons

General

All communications for booking and rescheduling of lessons and making payments etc. must be done through the customer care executives.
Mind Waves cannot be held responsible if communications are made directly with the teachers.
Mind Waves code of conduct and studio policies must be adhered to at all times.
Please login to your lessons, 5 minutes before your scheduled lesson. If you are late the teacher cannot extend beyond your scheduled end time, to prevent disruption of other students.
E-learning packages cannot be utilized or converted into face-to-face lessons.
Packages must be completed within the expiry period; no extension can be offered.
In order to avoid disruption to the class and other students, studio policies must be adhered to at all times.
Mind Waves may take photos and videos during lessons and performances to be used for marketing, social media and other publications as required.
Lessons are automatically recorded for the safety and security of students and quality control of lessons.
Lesson recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.
Students taking online lessons must meet all minimum requirements for online lessons

Schedule

Lesson timing allocation is subject to availability.
Lessons will be booked at regular time slots, each week, for the duration of the package. For lesson time slot changes, submit a request to the customer service team, a minimum of one (1) week before the request schedule change. If the time slot is available, it will be provided.
The allocation of the lesson timings is subject to availability. Kindly contact the customer service team to know about the availability of the desired schedule.
If a student wishes to take an onsite lesson instead of a scheduled online lesson, the student must inform and confirm with the customer service team.

Renewals

We follow a monthly payment system and the fee amount is not subject to the class count. Fee payments must be paid on or before 5th of every month in advance for that particular month. In case of any delay, the management reserves the right to suspend the lessons immediately.
If the student joins before 15th of a month, full month fee is applicable. In the event of taking admission after 15th of a month, the student should remit the fee of the current month on a prorata basis along with the next month fee.

Fee compensation & Return /Refund policy

All fees are NON-REFUNDABLE.
Mind Waves will be closed during UAE and Islamic holidays which are subject to change as per government and Knowledge and Human Development Authority announcements. Classes will operate as normal during school half-term holidays
Your lessons will be booked at a regular time slot each week, for your full course ahead. Should you wish to change this time, please advise the Customer service officers at least a week in advance, the lesson will be rescheduled if there is availability.
The cancellation and freezing of lessons are not permitted. If the class is not attended, it is lost
Should a lesson be cancelled by Mind Waves due to any network issues or a teacher’s absence, a replacement lesson will be offered at the earliest convenience during the course dates and cannot be carried forward beyond the package expiry in any circumstances.
Mind Waves reserve the right to change schedule and teachers at any necessary time. The student will be reassigned an appropriate teacher or offered to freeze until their teacher is available again. Refunds will not be given if a teacher leaves.

Data Protection

Online lessons are automatically recorded for the safety and security of students and quality of lessons.
Online lessons recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.
Mind Waves may take photos and videos during lessons and performances to be used for training, marketing, social media and other publications as required.
Mind Waves hold information about its customers, to enable Mind Waves to carry out its business. This information includes customer contact details and student record information. Mind Waves will not disclose any information to any third party.

Governing Law and Venue

This Agreement shall be governed by the laws of the State of United Arab Emirates, without respect to its conflict of laws principles. Any claim or dispute between you and Mind Waves that arises in whole or in part from the Website shall be decided exclusively by a court of competent jurisdiction located in Dubai, United Arab Emirates. You agree that: (a) the Website shall be deemed solely based in UAE; and (b) the Mind Waves Website shall be deemed a passive website that does not give rise to personal jurisdiction over Mind Waves, either specific or general, in jurisdictions other than UAE.

Ability to Accept Terms of Service

General

Questions

If you have any questions or comments regarding this Agreement or the Website, feel free to contact us on contact@themindwaves.com